Terms and Condition
The following terms and conditions and general information published in our website www.deltaholidays.lk comprise the contract between you and DELTA HOLIDAYS. Please read these conditions and our general information carefully prior to make a booking with us. Acceptance of our terms and conditions by email or fax is required to confirm your booking with us at the time of sending your deposit for travel arrangements you wish to book.
Company Name – Delta Holidays
Making a booking
To make a booking you may call our team directly on Tel: +94 114 389 500 / +94 773 918 293 or contact us via E-mail – [email protected] Our Travel consultants will help you to select the travel arrangements that you require and will offer you a price for these arrangements. Your booking with DELTA HOLIDAYS is confirmed when we have received your deposit for the arrangements that you have confirmed by email or by phone with our staff and agents. If you are making a booking for more than one person, the person confirming the booking must have the consent of other accompanying guests to make the booking on their behalf and this person will be responsible for all payments for all guests travelling on the booking. For the purposes of our booking conditions “you” means the individual making the booking and all members of the party travelling with them.
We make every reasonable effort to ensure that any written or oral instructions provided to us are accurately reflected in the documentation we provide to our clients and on which a booking is based. Please check the information we send you to ensure that it is accurate and reflects the instructions you have given us. We cannot be responsible for any errors that may result from an inaccuracy in our documentation that is not notified to us by email within 10 days of it being sent to you and on which you may book your arrangements or amend them.
RatesThe rates for your DELTA HOLIDAYS Tours program will be based upon the arrangements requested by you. Rates that are quoted to you for DELTA HOLIDAYS services which we purchase through agents and trusted partners will be valid for 7 days from the date they are issued and should be confirmed within this period.
Once you have made a booking with DELTA HOLIDAYS and paid your deposit there will be no change to your price except where the Government of Sri Lanka impose any new taxes on travel and travel suppliers and such a change is greater than 2% of your total arrangements booked with the company.
• Subject to change of hotels room availability and room category.
PaymentPayment may be made for your holiday by wire transfer to our bank.
25% of the total booking cost is to be paid at the time of confirmation of your reservation. No reservation is deemed to be confirmed until such time as full payment has been received by the company.
75% of the total booking is to be received 60 days prior to the commencement of your arrangements booked with us. Non receipt of final payment by the due date will be treated as a cancellation and relevant cancellation charges will apply.
Bookings made within 60 days will require full payment at the time of booking to confirm the reservation.
InsuranceDELTA HOLIDAYS do not sell travel insurance and are unable to give advice on insurance policy content or efficacy. It is highly recommended that you purchase travel insurance at the time of your booking with your chosen insurance provider. DELTA HOLIDAYS are unable to take responsibility for costs and liabilities that may result from your decision to travel without insurance, or insurance that may not be fully comprehensive for your needs.
About You – Medical Information and Special RequestsIt is necessary for you to inform us about any medical condition, dietary requirement or special requirements that may have a significant or material impact on your ability to enjoy your booked arrangements. These should be advised to us at the time of booking and whilst we may be able to accommodate special requests and requirements we cannot be responsible for any loss of enjoyment that may arise from your failure to communicate these issues at the time of booking. Some of the areas in which operate are very remote, with limited medical facilities and as such we reserve the right to refuse a booking where a medical condition may impair your ability to enjoy or fulfill your travel arrangements. DELTA HOLIDAYS will not be responsible for any curtailment or amendment to travel arrangements that result from a medical condition either pre-existing or occurring during your travel arrangements.
If you have any dietary requests our staff will normally be able to accommodate these but such requests are only our responsibility where we have confirmed to you in writing our ability to fulfill them.
Changes to your bookingOnce you have booked your travel arrangements with us, changes you may wish to make to your booked arrangements after receipt of your deposit will be possible subject to any charges that may be made by our suppliers. Any change that requires an alteration of dates to any booking, including postponement may be treated as a cancellation and our cancellation policy applied depending upon the notice given prior to arrival.
In the event that your arrangements need to be changed as a result of a missed, delayed or cancelled international or domestic airline flight, car or rail journey we will provide every assistance to you to make the required changes to your travel arrangements, but you will be responsible for the cost of such changes.
Where your arrangements need to be changed, curtailed or abandoned due to circumstances beyond the control of DELTA HOLIDAYS , including but not limited to acts of god, civil commotion, strikes, war, threat of war, terrorist activity either threatened or actual, natural or nuclear disaster and events beyond the reasonable control of DELTA HOLIDAYS, we will, depending upon whether you are in the country or due to travel, either make alternate arrangements or offer you alternate travel arrangements where available. If such events occur whilst you are already travelling in Sri Lanka the costs of such arrangements will be borne by you. DELTA HOLIDAYS is regrettably unable to pay compensation or take responsibility for any costs, losses and liabilities that may result from such events, where they affect the ability of DELTA HOLIDAYS to promptly and efficiently deliver its contracted arrangements to you or such events give rise to personal loss, distress, injury, or death.
ContractA binding contract exists between you and DELTA HOLIDAYS once you have accepted our terms and conditions and paid your deposit. The laws of the Republic of Sri Lanka will apply to this contract and to any dispute or claim which arises from it. Any dispute of claim that may arise will be exclusively dealt with by the courts of Sri Lanka. We reserve the right to change our booking conditions and general travel information from time to time as published on our website. You will not be exempt from any terms and conditions unless specifically agreed with us in writing.
CancellationBookings cancelled after confirmation and payment of deposit will incur cancellation fees as a percentage of the total booking cost as follows, dependent upon the number of days prior to departure that arrangements are cancelled:
• 365-281 days prior to arrival 5%
• 280 – 121 days prior to arrival. 10%
• 120 – 60 days prior to arrival 25%
• 60-45 days prior to arrival 50%
• 44- 21 days prior to arrival 75%
• 21-0 days prior to arrival 100%
It is your responsibility to ensure that you have the correct travel documents to enable you to travel to Sri Lanka. These may include but are not limited to, valid passport, flight tickets, correct visa for Sri Lanka and any other requirements that may from time to time be required. DELTA HOLIDAYS will not be responsible for any alterations to travel arrangements that may arise from your failure to travel with the correct documentation. Non arrival in Sri Lanka as a result of incorrect documentation will be treated as a cancellation by the company.
Some properties have a child policy that restricts the age of clients they will accept in their property. DELTA HOLIDAYS clients include many families with young children. Please consult with our staff to ensure that we can deliver a family holiday that will suit your requirements at appropriate properties.
Complaints and problems
In the event that you have any reason to complain or experience any problems with your travel arrangements whilst you are in Sri Lanka you must immediately inform your guide, house manager or one of our Colombo staff, so that we can attend to any service issue that may arise and promptly rectify it. If you wish to complain about an aspect of our service after you have left Sri Lanka this should be communicated to us in writing within 21 days of your departure from Sri Lanka. Where any complaint arises from services not wholly owned or operated by DELTA HOLIDAYS we will use our best endeavors to address the issue with the relevant supplier during your stay in Sri Lanka. However DELTA HOLIDAYS is unable to accept responsibility or liability for failures and omissions of its suppliers where it neither owns, manages or controls such suppliers. We do however exercise care and attention when selecting and promoting the services of third parties to support your travel arrangements. However any assistance provided by DELTA HOLIDAYS in resolving a complaint in relation to any arrangements provided by suppliers to DELTA HOLIDAYS is provided on a goodwill basis and in its capacity as agent for such suppliers.
Our Drivers’ CodeWe believe that our pool of drivers is among the finest in the country – possessing a wealth of experience, knowledge and enthusiasm. To help uphold those standards, all drivers undertaking Delta Holidays transfers (except in emergency) will have a copy of the Delta Holidays drivers’ code. This code provides clear guidelines regarding passenger safety, mandatory security checks, the client-driver relationship, tipping and gifts, shopping and commissions, and itinerary flexibility. [Click here to read full Driver’s Code]
BehaviorWhen you book and travel with DELTA HOLIDAYS, you accept full responsibility for any damage or loss caused by you or any member of your party to our properties, equipment, staff and vehicles and those of our suppliers. Full payment for any such damage or loss must be paid to DELTA HOLIDAYS or its suppliers upon request. DELTA HOLIDAYS reserve the right to terminate your stay or that of any person travelling with you due to threatening behavior, moral turpitude or conduct which in DELTA HOLIDAYS’ reasonable opinion justifies termination of your travel arrangements and in the event of such termination no refunds will be given. DELTA HOLIDAYS will not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.
Company Name – DELTA HOLIDAYS
No. 203 A-2/3 Siebel Avenue, High Level Road, Colombo – 06, Sri Lanka.
Canada: 598, Amaretto Avenue, Pickering ONTL1X2V2
Tel: +(1)647 290 8139(Canada) / +94 114 389 500 / +94 773 918 293